Frequently Asked Questions (FAQ)
To make a reservation, we require a credit card number and a 35% non-refundable booking deposit. The balance is payable in full on or before date of delivery.
How far in advance should I make my reservation?
All items are rented on a first come, first served basis; therefore, it is never too early to book. We strongly believe in the “sooner the better” philosophy when it comes to booking our rental items. As with any business, our busier months see a higher volume of reservations.
What happens if I have a problem with my equipment after hours?
If you encounter a problem with any of our products, you can access our 24-hour emergency service by calling our office phone umber. In doing so, you will be directed to the individuals on-call.
What is your cancellation policy?
Orders cancelled within less than 24 hours of the delivery date require customers to pay the full billing amount.
Any orders cancelled outside of the above 24-hour period will be subject to a 35% cancellation fee.
Do you offer delivery services for all your products?
Yes, however, delivery fees apply based on location. (Please see rates below.)